Outdoor Kids' Shipping Policy 

Standard Shipping Rates

Outdoor Kids® usually ships your order on the next business day after we receive your order from Amazon.  During the holidays, there can be a delay depending on how long it takes Amazon to process your credit card and send us your order and depending on how busy we are.  We cannot accept expedited orders automatically through Amazon.  Please call us if you have any questions about delivery times or costs!
          During most of the rest of the year, it takes 1-3 business days for us to receive the order from Amazon while your credit card charge goes through; then we receive your order for picking and shipping. For non-holiday periods, your order should be delivered to you within 3-10 days of your order date, depending on how long it takes for the credit card charge to clear and where you live in the country (the closer you are to California, the faster the delivery time). APO/FPO orders are generally delivered within 2-3 weeks of your order date.  Most orders are shipped via U.S. Postal Service Priority Mail (for light-weight merchandise), and arrive almost anywhere in the continental U.S. within 2-3 days.  For heavier orders, we ship Federal Express ground.  For international shipments or express orders, you will need to call and talk to one of our customer service staff.  If an item sells out between the time you submit your order and we receive your order from Amazon, we will notify you by email and/or a phone call.  We can backorder the item if we have reordered and fill the order as soon as it becomes available.  Or we can send you a substitute product or color if available with your approval.  We can easily credit the order if that is more convenient for you.  If an order does not arrive within the expected delivery time, please call us at (530) 297-KIDS (5437) or email us at service@outdoorkids.com.   If you have doubts about whether your order has been received by us, please let us know.  If you want to be sure your order has shipped, please email us at service@outdoorkids.com. 

For Alaska, Hawaii, Guam and Puerto Rico , we only ship USPS, and it generally takes 1-2 extra days for delivery, and the U.S. Postal Service does not guarantee delivery times for Priority Mail shipments. For orders under $150.00, we will charge you our standard ground delivery rates. For orders over $150, we will charge our actual costs to ship your order via U.S. Priority Mail based on the total weight of your package. For orders over $150, you will see a second charge for these additional shipping costs on your credit card statement. If you would like to know what these additional costs are before ordering, just give us a call or send an email to service@outdoorkids.com .

For APO, FPO, Military and Embassy Addresses : Outdoor Kids® gladly offers our products to our servicemen and women around the world. We ship these orders via U.S. Priority Mail, and for orders under $150.00, we will charge you our standard ground delivery rates. For orders over $150.00, there will be additional shipping costs based on the weight of your package. For orders over $150, you will see a second charge for these additional shipping costs on your credit card statement. If you would like to know what these additional costs are before ordering, just give us a call or send an email to service@outdoorkids.com .

Due to customs paperwork, it usually takes us a day longer than domestic shipments to get your order out the door on its way to the military post office. After that, delivery depends on where you are stationed around the world, and you will know the estimated time to reach your door far better than we can guess. The U.S. Postal Service does not guarantee delivery times for U.S. Priority Mail shipments so order early whenever possible! We can definitely put special messages on gifts to your families in the U.S. for you or on packages for the military stationed abroad. Please feel free to email or call us for this type of assistance.

2. Expedited Shipment Policy ( USA)

Do you need your order quickly? We can generally send orders overnight, 2-day or 3-day Air. Expedited shipping orders must be received at Outdoor Kids ® by 11:00 am Pacific Time/2:00 pm Eastern Time for same-day shipping. Orders received after 11:00 am Pacific Time/2:00 pm Eastern Time will be shipped the following business day. There is no shipping during weekends so expedited orders received Friday after 11:00 am Pacific/2 pm Eastern Time will not be shipped until the following business day. If the following business day is a Monday holiday, your order will be shipped on the following Tuesday.

Delivery companies charge extra for expedited shipments, and they base the rates on the weight of the order and the package dimensions. The larger and heavier the package, the more it costs for expedited shipping. You can select expedited shipping when you check out of the Outdoor Kids ® ' Website. Based on the number of items in your shopping cart, those items' weight and size, you will be quoted the expedited shipment costs at checkout.

After your expedited shipment leaves us and is transferred to a shipping company, we have no control over mistakes in routing. Human error can lead to misrouting of packages. Because of this reality, we always encourage our customers to order early enough for sizing exchanges, misrouting of packages and other unforeseen circumstances. If your order is misrouted in transit, our staff we will gladly help locate the package and file claim paperwork for you with Federal Express. Federal Express will generally reimburse you for your actual expedited shipping costs if a package is lost or delayed in transit, but they do not reimburse you for having to purchase the items elsewhere, your time, your frustration or our staff's time. Only actual shipping charges are reimbursed if there is a problem in transit. Since our experience is that more mistakes are made routing expedited shipments than ground deliveries, we highly encourage you to order early so your shipping costs are reasonable!

3. International Orders

Shipping charges vary by country and weight. Please email or call for details. During the height of the holiday season, it is very difficult for us to ship international orders due to the extra paperwork required by customs and the need to give you personal shipping quotes. We encourage all international orders to be placed very, very early during the holiday season as transit time can be from a few days to several weeks depending on where your order is being shipped and customs delays. We will contact you with the shipping amount and insurance costs for your approval before charging your credit card. Outdoor Kids ® does not pay return shipping for international orders, and you will be charged additional shipping for exchanges so be sure to check our sizing charts before placing your international order. All applicable taxes and duty charges are paid by the recipient.. We require that all international orders are insured. Unfortunately, there are some countries where packages cannot be insured, and we cannot ship to those countries. Again, contact us by email for more information at service@outdoorkids.com . We very much appreciate our international customers and will do our best to help you!

Returns / Exchanges 

Outdoor Kids ® strives to offer hassle-free service to our busy customers. If you are not happy with anything you purchased from us, ship the item back to us, and we'll exchange it or refund your money (excluding shipping)

All returns or exchanges must be postmarked within thirty (30) days of your purchase date, in new condition, with all original tags. If the item breaks or becomes damaged after thirty (30) days, we cannot accept a return or exchange. If your item is used, stained, muddy or otherwise yucky when it comes back to us, we will not be able to give you credit for your return. All such used items will be donated to a charity of Outdoor Kids' ® choice. Questions? Call us at (530) 297-KIDS (5437).

Send Returns To:
Returns/Outdoor Kids ® , Inc.
1970 Fifth Street, Suite C
Davis, CA 95616

Please include your name, address and phone number so we can credit you properly. If possible, also include a note about why you did not like the item. This information will help us better serve you and other customers.

Sometimes we receive items returned to Outdoor Kids ® that were not purchased from us. If that happens and we are able to contact you, we will return the item to you with additional shipping charges. No credit or refund will be given from Outdoor Kids ® for such items. If you do not provide contact information when items purchased elsewhere are sent to us, we will donate those items to a local charity of Outdoor Kids ® choice within 2 weeks.

Send Exchanges To:
Exchanges/ Outdoor Kids ® , Inc.
1970 Fifth Street, Suite C
Davis, CA 95616

For exchanges, you have two options:

1) If you call or email us about a sizing problem, we can send out your exchange immediately so you receive the proper size faster. With your approval, we will charge your credit card for the price of the new item (with no additional shipping charges for U.S., APO and FPO orders). Once your original purchase is returned to us, we will issue a credit to you for the price of the returned item.

2) Or you can send the item to be exchanged back to Outdoor Kids ® . After we receive the item to be exchanged, we will then ship you the proper size. Questions? Email us at service@outdoorkids.com or give us a call at (530) 297-KIDS (5437).

Please include your name, address and phone number with the items to be exchanged so we can be sure where to send your exchange and credit you properly. If possible, also include a note about why you did not like the item. This information will help us better serve you and other customers.